Refund policy

Returns and Refunds Policy IncludingDOA (Dead on Arrival) Livestock

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any perishable items (plants / livestock) that are dead or not viable must be photographed on day of arrival and emailed through to us immediately at jeffreybelbin@bigpond.com. We will resend your items the following week.

 For issues with liquid fertilisers or dry products please contact us as soon as possible after unpacking your items to advise of any problems. Again please provide photos and email these through to us at jeffreybelbin@bigpond.com. We will resend your item as soon as possible.

We do not require that damaged or perished items are returned to us.